Terms of service

By using cortesia.ai, the demo, or the Cortesia service, you agree to these terms. If you are using Cortesia as a guest of a hotel, your stay is governed by your hotel's own terms as well; these terms cover your use of the concierge itself.

Cortesia is a multilingual AI digital concierge for hotels: guests scan a QR code and chat — asking questions, requesting service, and getting local recommendations — while hotel staff manage requests in a dashboard. The website also hosts a public demo of the product.

The demo at /demo uses fictional properties, fictional staff, and fictional data. Demo content may be reset, changed, or removed at any time without notice. Do not enter real personal information into the demo.

You agree not to:

• abuse, overload, or attempt to disrupt the service;
• scrape the service or harvest data from it;
• probe, scan, or test the vulnerability of the service without our written permission;
• reverse engineer or copy the service or its software;
• use the concierge to harass hotel staff or submit false service requests.

Staff accounts are invite-only: there is no self-serve sign-up. Each hotel is responsible for who it invites, for its staff's use of the service, and for removing access when staff leave. Keep your sign-in email secure — magic links sent to it are your credential.

Concierge responses are generated by artificial intelligence. They are usually helpful and occasionally wrong. They are not professional advice of any kind. In particular: always confirm allergy and food-safety information directly with hotel staff — the concierge alerts staff to what you share, but the humans preparing your food are the authority, not the AI.

Cortesia's software, design, and branding are ours. Each hotel's name, branding, menus, and content belong to that hotel. You keep whatever rights you have in the text you type; you give us the license needed to process it to run the service (see the privacy policy for how it is handled).

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, Cortesia will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the service. Our total liability for any claim is limited to the greater of one hundred US dollars ($100) or the amount you paid us for the service in the twelve months before the claim.

If your use of the service in violation of these terms causes a third-party claim against us, you agree to cover the reasonable costs of that claim.

These terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts of Texas.

If your hotel has a signed agreement with Cortesia, that agreement governs wherever it conflicts with these terms.

When we change these terms, we update the dates at the top. Material changes will be noted prominently on this page. Continued use after a change means acceptance of the updated terms.

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